Cancellation Policy:
- Delivery Orders:
- If the ordered item has not been dispatched for delivery, you may cancel your order at any time.
- To cancel your order, please log in to your account and navigate to the “Order History” section.
- Select the order you wish to cancel and click the “Cancel Order” button.
- A full refund will be issued to your original payment method if the cancellation is successful.
- In-Store Pickup:
- If you have chosen to pick up your item in-store and have not yet collected it, you can cancel your order at any time.
- To cancel your order, please log in to your account and navigate to the “Order History” section.
- Select the order you wish to cancel and click the “Cancel Order” button.
- A full refund will be issued to your original payment method if the cancellation is successful.
- Special Cases (Delayed Delivery):
- In the event that your order is experiencing delays in delivery and the item has not yet been dispatched, you have the option to cancel your order.
- To cancel your order, please log in to your account and navigate to the “Order History” section.
- Select the order you wish to cancel and click the “Cancel Order” button.
- A full refund will be issued to your original payment method if the cancellation is successful.
- Exceptions (In-Transit Orders):
- If your order is already in transit or out for delivery, it cannot be canceled online.
- In such cases, please contact our customer support team for further assistance.
- Refund Processing:
- Refunds for canceled orders will be processed as soon as possible, typically within [X] business days.
- Please allow some time for the refund to reflect in your account.
We value your satisfaction and understand that circumstances may change. If you have any questions or require assistance with canceling your order, please don’t hesitate to reach out to our customer support team.